Configuration Management; CfM) Analyst

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SUMMARY

DIGIT is seeking a Configuration Management (CfM) Analyst to work as a member of a Configuration Management team responsible for managing and maintaining the configuration management system, ensuring the accuracy and integrity of configuration data, and supporting ongoing configuration management operations while building Configuration Management into a defined, repeatable process and connecting the data to the decisions it should be driving.

The Configuration management analyst works in Service Now designing the workflows, governance and integrations that keep configuration data current, and you'll sit with the customer to define how the process runs and address their requirements meeting their needs. This role trains the CI owners and is there to answer their questions

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.

The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• - Define and document a robust and scalable Configuration Management process — policy, procedures, CI lifecycle, and control points — and model it in Visio or a comparable tool
• - Design and build Service Now workflows in Flow Designer that support CI lifecycle, approvals, and data quality and workflow stage integrations
• - Build and tune the integrations and discovery that keep the CMDB current, including Service Graph Connectors, Integration Hub, and the Identification and Reconciliation Engine
• - Work directly with service owners and report consumers to understand how configuration data gets used, and shape the data model around those needs
• - Own CI data quality: define the standards, evangelize the values, measure against them, and build the automation that holds the line
• - Maintain the CI data model and relationships, with alignment to the Service Now Common Service Data Model (CSDM)
• - Run CfM audits and verification cycles, and report on the metrics that show whether the process is working
• - Support Asset, Change, Incident, and Problem Management with configuration…