Remote Letter Analyst; Digital Communication Specialist

Location:

Remote

Compensation: $40-$55K (exempt/annual salary)

For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle.

• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

We are seeking a Letter Analyst to manage assigned print and digital communication templates in FACS. This position configures templates, codes print-letter logic, tests changes, coordinates vendors and file handling, and maintains accurate records. The analyst works within approved requirements and established procedures, and escalates policy, compliance, system, or approval decisions outside the assigned scope.

• Template Configuration and Letter Logic
• Configure and maintain assigned print letter and digital communication templates in FACS or other approved platforms, including email and other supported channels.
• Code, configure, and maintain print-letter logic, including conditional rules, variable fields, placeholders, disclosures, client-specific language, and account-level data references. Clarify incomplete or conflicting requirements before implementation.
• Maintain naming conventions, version control, template inventories, and configuration documentation.
• Vendor and Mailing Coordination
• Coordinate template setup and updates with external letter vendors, including data requirements, file layouts, print and mailing configuration, proofs, production timelines, and readiness.
• Open and manage vendor support tickets; troubleshoot formatting, missing data, file failures, mailing discrepancies, proofing concerns, and production exceptions.
• Track vendor dependencies, ticket status, resolution timelines, and follow-up actions; validate mailing setup with vendors and internal teams before release.
• File Handling and Production Coordination
• Work with internal technology teams and Active Batch scheduling resources on outbound letter files. Validate file generation, pickup, transfer, naming, delivery schedules, and vendor receipt.
• Perform troubleshooting to identify and resolve letter production issues in a timely manner
• Escalate failed jobs, missed transmissions, file-format issues, or rejected vendor files, and support resolution through testing and validation.
• Testing, Approvals, and Compliance
• Test new and updated templates before production release. Verify static and variable content, disclosures, mailing information, and data-driven logic using representative sample outputs.
• Compare samples with approved templates, client requirements, disclosure language, and vendor proofs. Coordinate client and Compliance review, prepare samples, and track approval status.
• Confirm required approvals, testing, and setup are complete before release; escalate gaps or unresolved issues. Support first-live reviews and post-production validation.
• Documentation and Team Collaboration
• Maintain records of configurations, vendor tickets, approvals, test results, file requirements, production dates, and change history. Follow established change-management, peer-review, signoff, and release procedures.
• Gather and clarify requirements with Operations, Compliance, Process Excellence, IT, Active Batch support, vendors, and client-facing teams. Communicate status, risks, dependencies, and timelines; support audits and procedure improvements.
• Partner with Compliance and Legal teams to ensure letter content are in compliance with TSI policies and procedures, client requirements, and all pertinent State/Federal regulations.

Required Qualifications

• High School Diploma, GED or equivalent required
• Bachelor’s Degree or equivalent in relevant work experience preferred
• Experience with letter-template setup, document generation, customer communications, print and mail operations, vendor coordination, or related operational processing.
• Ability to translate business requirements into accurate system, template, vendor, or file-handling configurations and identify logic, wording, formatting, data, or mailing…