Helpdesk Technician

Our client, a prominent financial services firm, is seeking a skilled Helpdesk Technician to join their IT support team in Randburg
. This role is critical in ensuring the smooth operation of our IT infrastructure by providing timely and effective technical support to employees. You will be responsible for diagnosing and resolving hardware, software, and network issues, as well as assisting users with their technology-related needs. This is a fantastic opportunity for a proactive IT professional looking to grow their career in a dynamic and challenging environment.

The role involves a Hybrid work model, combining onsite responsibilities in Randburg with remote flexibility.

• Provide first- and second-level technical support to end-users via phone, email, and remote desktop tools.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, including network connectivity problems.
• Troubleshoot and repair IT equipment, ensuring minimal downtime for users.
• Manage and monitor IT support tickets using a helpdesk ticketing system.
• Create and maintain IT documentation, including user guides and standard operating procedures.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Participate in IT projects, such as system upgrades and deployments.
• Ensure all IT support activities are performed in accordance with company policies and security protocols.

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and Microsoft Office 365 is essential.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Comfortable working in a Hybrid capacity, splitting time between the Randburg office and remote work.

Our client offers a competitive salary, comprehensive medical aid, a provident fund, and opportunities for continuous learning and professional certifications.

This role offers a stimulating work environment with exposure to diverse IT challenges. The Hybrid model provides a balance between in-office collaboration and the flexibility of remote work. Join our client in Randburg and contribute to the efficiency and success of their IT operations. We are committed to employee development and provide pathways for career progression.