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Remote 2nd‑Line Customer Services Analyst; Education SaaS

Remote / Online - Candidates ideally in
Leeds, West Yorkshire, ME17, England, UK
Listing for: IRIS Software Group
Remote/Work from Home position
Listed on 2026-10-24
Job specializations:
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 25000 - 35000 GBP Yearly GBP 25000.00 35000.00 YEAR
Job Description & How to Apply Below
Position: Remote 2nd‑Line Customer Services Analyst (Education SaaS)
A leading software company is seeking a remote Customer Services Analyst to support schools using their iSAMS system. The role involves answering queries, guiding users through solutions, and ensuring smooth operation for users in education. Ideal candidates have experience in helpdesk roles, strong communication skills, and a positive attitude. The position offers full training, career growth opportunities, and a friendly team atmosphere.
We are looking to fill the Remote 2nd‑Line Customer Services Analyst (Education SaaS) position at IRIS Software Group in Leeds, England, United Kingdom. The position is based in Leeds, England, United Kingdom. This opportunity is part of our work in Management & Operations. The advertised compensation is 25.000 - 35.000. We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.
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