Senior Telecom Network Operations Manager; Remote

Our client, a leading telecommunications service provider, is seeking an experienced and visionary Senior Telecom Network Operations Manager to lead their remote network operations centre (NOC). This fully remote role is critical for ensuring the continuous availability, performance, and security of our client's extensive network infrastructure. You will be responsible for managing a team of NOC engineers, overseeing incident response, performance monitoring, and proactive maintenance strategies.

This is a unique opportunity to leverage your leadership skills and operational expertise from the comfort of your home office, contributing significantly to the company's mission of delivering reliable telecommunications services nationwide. If you are a strategic thinker with a proven track record in network operations management, we encourage you to apply.

• Lead, mentor, and manage a team of remote Network Operations Center (NOC) engineers and technicians.
• Oversee the day-to-day operations of the network, ensuring high availability and optimal performance.
• Develop and implement robust incident management processes to minimize downtime and resolve network issues promptly.
• Establish and monitor key performance indicators (KPIs) for network health and operational efficiency.
• Manage network monitoring tools, alert systems, and reporting dashboards.
• Develop and execute proactive maintenance schedules to prevent potential network failures.
• Collaborate with engineering and deployment teams to ensure smooth transitions of new services and infrastructure.
• Develop and maintain comprehensive operational documentation, procedures, and runbooks.
• Ensure adherence to security policies and best practices across the network infrastructure.
• Manage vendor relationships related to network operations tools and support.
• Contribute to capacity planning and long-term network evolution strategies.

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Master's degree preferred.
• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.
• In-depth knowledge of network protocols (TCP/IP, BGP, OSPF), routing, switching, and firewalls.
• Proven experience managing and optimizing complex IP networks, including experience with MPLS, VPNs, and SD-WAN.
• Experience with network monitoring and management tools (e.g., Solar Winds, Nagios, Zabbix).
• Strong understanding of ITIL frameworks and best practices for incident, problem, and change management.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage a remote team effectively.
• Demonstrated ability to make critical decisions under pressure during network outages.
• Experience with cloud networking technologies (AWS, Azure, GCP) is a plus.
• Certifications such as CCNA/CCNP, ITIL Foundation are highly beneficial.

• highly competitive salary
• comprehensive health benefits
• generous paid time off
• opportunities for professional development and advancement within a leading telecommunications company

Enjoy the flexibility and autonomy of a remote role while making a significant impact on network operations. Our client provides a collaborative and supportive virtual work environment, equipped with the necessary tools for success. Grow your career with a company committed to innovation and employee well-being.