RMM & Automation Consultant; NinjaOne & ConnectWise Automate
Florida, USA
Listed on 2026-10-25
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IT/Tech
Cloud Computing: Infrastructure & Operations, Systems Engineer, IT Consultant, IT Support
Position Title: RMM & Automation Consultant (Ninja One & Connect Wise Automate)
Location: Remote
Employment Type: Full Time
About Pro ValPro Val partners with Managed Service Providers (MSPs) to deliver scalable, reliable IT solutions through expert consulting, platform optimization, and automation-driven service delivery. We work closely with clients and strategic partners to help MSPs improve operations, strengthen security, and delivery exceptional service to their customers.
Role OverviewPro Val is seeking an experienced RMM & Automation Consultant to own a book of MSP partners on Ninja One and Connect Wise Automate. You'll run their monthly consulting calls, deliver the projects that come out of them, and keep those partners growing with Pro Val.
Key Responsibilities- Serve as Pro Val's subject matter expert on Ninja One and Connect Wise Automate best practices and configuration standards
- Own a portfolio of MSP partners: run monthly consulting calls, follow up in writing, and track action items in our PSA
- Lead RMM implementations, health checks, optimizations, and migrations, including Automate to Ninja One
- Build scripts, policies, monitors, and automations, and integrate RMM with PSA, documentation, backup, security, and Rewst/API workflows
- Provide advanced troubleshooting and escalation support for complex partner environments
- Scope projects, estimate hours for SOWs, and build SOPs and repeatable implementaton frameworks
- Own partner retention: monitor partner health, handle escalations, and address risks before they lead to churn
- Spot growth opportunities such as new projects and service upsells, bring them to sales, and share partner feedback with leadership
- 5+ years of hands-on experience with Ninja One and Connect Wise Automate in an MSP or consulting environment
- Strong Power Shell scripting skills
- Deep understanding of MSP operations, including patching, monitoring, endpoint management, and service desk workflows
- Experience leading RMM migrations or large-scale rollouts
- Excellent client-facing communication and the ability to juggle multiple partners and projects
- Account management or customer success experience in an IT or MSP setting
- Experience with Rewst, Power Automate, or other MSP automation platforms
- Experience with HaloPSA, Connect Wise PSA, or Autotask, and exposure to other RMMs (Datto, N-able, Kaseya)
- Relevant certifications (Ninja One, Connect Wise, or Microsoft) and a background in cybersecurity tooling
- Smooth, on-time implementations and migrations
- Partners who stay with Pro Val and grow through new projects and services
- Measurable efficiency gains from automation in partner environments
- Work with a growing consulting firm focused on the MSP community
- Lead high-impact RMM and automation projects
- Collaborate with partners, vendors, and industry leaders
- Flexible work environment with real room to grow
Salary Range: $80,000 - $100,000 per year
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