Senior Manager ICT Delivery & Technical Operations

Job-:
Manager

Location:

Houston, TX, United States;
New York, NY, United States;
Jersey City, NJ, United States;
Miami, FL, United States;
Mechanicsburg, PA, United States;
San Diego, CA, United States;
Oakland, CA, United States;
Dallas, TX, United States;
Austin, TX, United States;
Phoenix, AZ, United States;
Las Vegas, NV, United States;
Arlington, VA, United States Workplace:
Remote

Schedule:

Full time Posted: DNV Business Assurance North America is expanding its ICT and information security certification business, including ISO/IEC 27001, ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, and related assurance services. DNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations is the senior leader accountable for the overall delivery, technical quality, client-facing execution, client satisfaction, and operational performance of DNV’s ICT certification services across North America.

The role leads and directly manages the ICT delivery organization, with ICT auditors, technical experts, project managers, and other delivery resources reporting into the position. The Senior Manager is responsible for ensuring services are delivered safely, consistently, on time, and in accordance with client commitments, accreditation requirements, certification rules, and DNV procedures. The role owns delivery capacity, audit quality, operational consistency, resource effectiveness, and the customer experience across the ICT service portfolio.

During the initial growth phase of the ICT business, this role will be expected to personally perform audits in at least one relevant ICT standard or scheme, such as ISO/IEC 27001. The direct audit commitment will support current delivery needs, strengthen technical leadership, and help maintain close alignment with auditors, clients, and delivery operations as the team expands.

This is an opportunity to help build and scale a growing service line. As DNV’s ICT portfolio expands, the role is expected to evolve with the business, offering increasing responsibility and influence across people leadership, technical operations, client delivery, and service development. This is a remote position that is based out of one of our DNV offices in AZ, CA, FL, NJ, NV, NY, PA, TX, and Washington D.C. with travel up to 10% domestic or international.

Further details regarding role-specific requirements will be shared during the interview process.

What You'll DoLead ICT delivery and technical operations across Canada and USA with accountability for capacity, resource utilization, audit quality, delivery consistency, client-facing execution, client satisfaction, operational effectiveness, and successful completion of client commitments. Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services, including ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, and TISAX. Maintain oversight of audit quality, technical reviews, nonconformities, certification recommendations, complex technical matters, and compliance with applicable accreditation and DNV requirements.

Lead and directly manage the ICT delivery organization, including auditors, technical experts, project managers, and other delivery resources. Build a high-performing team through recruitment, onboarding, workforce planning, competence development, auditor qualification and calibration, performance management, coaching, and succession planning. Personally perform ICT audits as part of the role’s initial responsibilities, based on the individual’s qualifications and areas of competence. Direct audit delivery will remain an important component of the role while the ICT delivery team and qualified auditor capacity…