Apprentice Information Communication Technician

This post has been identified as being suitable for Nottinghamshire County Council’s Apprenticeship Scheme.

In order to apply for this post you must be willing to undertake training against an appropriate Apprenticeship Standard that will be delivered by an approved training provider.

Apprenticeships are open to all ages and abilities and are designed to encourage people who may not have the necessary experience or qualifications to access employment.

£27,709 - £30,515 per annum

Fixed Term

Full Time

18

37

County Hall, West Bridgford, NG2 7QP
.

Hybrid

– 444KB Opens in a new window

Tier 7a

2

8 December 2026

05 November 2026 23:55

Are you ready to kickstart your career in Information Communication Technology? As an ICT Apprentice, you will develop essential skills and gain valuable experience while working towards a vocational qualification. This is your chance to learn and grow within a supportive team, setting the stage for your future success!

Please note:

This is a hybrid role, with some flexibility to work from home around service needs. There will be periods where you are expected to be in the office full time to collaborate with your team and engage in hands‑on training.

To learn about this apprenticeship, please read the Information Communications Technician Level 3 standard details taken from the Skills England website.

As part of this apprenticeship, you will be following the Support Technician Pathway. The Support Technician role is desk based resolving user queries and reported faults with ICT hardware and software.

• Receiving Requests:
  Handle initial contacts from users via phone, webchat, and self-service.
• Logging Interactions:
  Keep track of user contacts and interactions accurately.
• Providing Support:
  Offer 1st and 2nd line support to resolve technical issues efficiently.
• Escalating Issues:
  Work closely with 3rd line ICT support teams and suppliers when necessary.
• Collaborating for Improvement:
  Team up with colleagues to enhance IT processes and user experiences.

• A good standard of general education, including GCSEs in English and Maths at Level 4 or above or equivalent.
• Basic knowledge of IT systems and software applications.
• Familiarity with common IT packages, such as Microsoft Office.

• Customer Care: A commitment to providing excellent service to users.
• Team Spirit:
  The ability to work well with others and contribute positively to the team.
• Problem-Solving
  
  Skills:
  
  An analytical approach to tackling challenges.
• Time Management:
  The ability to organise your workload effectively.

• A Place to Belong:
  Join a friendly, inclusive workplace where everyone is valued.
• Professional Development:
  Access to training and support to help you grow in your career.
• Work-Life Balance:
  Flexible working arrangements

Important:
Your application must include previous education, and exam results. Details should include place of study, subject name, qualification type (i.e. GCSE), Grade achieved and date awarded.

For an informal discussion about this opportunity please contact Sue Wright on or by email .

This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County…