IT Support Technician

Smart Training and Recruitment has spent 23 years helping more than 5,000 employers develop their people through apprenticeships. We're rated Good by Ofsted, and you'll join us at an exciting time: several major initiatives are underway, we're expanding our offices, and we're strengthening the business for long-term growth.

We're looking for a hands‑on IT Support Technician to be the first point of contact for our staff. You'll keep our systems running, our data secure and our people productive.

• Respond to, log and manage IT requests by ticket, phone and email, promptly and professionally
• Diagnose and resolve hardware, software, network and application issues across Windows and mobile devices
• Support Microsoft 365, including the Admin Centre, Teams, Outlook, One Drive and Share Point
• Set up, change and remove accounts, access and equipment for joiners, movers and leavers
• Install, configure, repair and deploy laptops, PCs and printers
• Keep an accurate hardware and software inventory
• Monitor automated backups and help with routine data recovery
• Write clear guides and knowledge base articles for colleagues
• Escalate complex issues to our Senior Infrastructure Engineer with clear documentation
• Handle learner and staff data confidentially, in line with UK GDPR, our DfE obligations and Cyber Essentials controls

• Experience in first-line IT support or a similar role
• Solid working knowledge of Windows and Microsoft 365
• The confidence to work on your own initiative, with minimal supervision
• A friendly, patient approach with non-technical colleagues

• Device management experience, for example Microsoft Intune
• Familiarity with AI tools such as Copilot, ChatGPT, Claude or Gemini, and how they can save time and automate tasks

Full-time | Permanent | Based at Mill Court, Newport, Isle of Wight, with some remote working

Reporting to:
Director, with technical escalation to our offsite Senior Infrastructure Engineer