Technical Support Engineer; Remote
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-26
Greater London, London, Greater London, W1B, England, UK
Listing for:
cloudvantage Limited
Remote/Work from Home
position Listed on 2026-10-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Job Role:
We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.
Responsibilities:- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
- Extensive Microsoft product knowledge
- Extensive experience with M365 and associated technologies to include, AD, Email, Teams, SharePoint.
- Extensive experience with Microsoft Client operating systems and lifecycle management of them.
- Any experience with Microsoft Azure services.
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Deep knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
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