Senior Support Specialist

Meet Unit
4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:
Improve how people work by focusing on what truly matters.

A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique

• Performance tuning of Unit4 Financials by Coda Pre and Post Go Live.
• Troubleshoot performance issues across new implementations (Project) and existing implementations (BAU) of Unit4 Financials by Coda, this includes Technical and Application aspects.
• Develop enhanced, proactive monitoring, detection and remediation of performance issues.
• Develop proactive, continuous performance tuning and processes to maintain optimal performance levels.
• Comply with the Company's information security requirements and all Company business procedures and policies.

• One of three in the U4F by Coda team, alongside a Senior Performance & Optimisation Consultant and a Database Administrator.
• Together you deliver proactive performance and technical support before and after go live.

this role is fully remote. Occasional customer visits may be required, so candidates should be comfortable traveling for in-person meetings when needed.

• Good working knowledge of the Unit4 Financials by Coda application (mandatory).
• 5+ years in customer success, performance optimisation.
• Hands on use of AI productivity tools, such as Microsoft Copilot.
• AI enabled productivity improvement and a sharp instinct for spotting automation opportunities.
• Previous experience in a database-centric, web-enabled environment.
• Ability to perform database tuning working with SQL queries, indexes, statistics, database views.
• Understanding of database replication.
• Understanding of web services and extension kit flows.
• Experience of Java based application and Java containers (JBOSS, Wildfly).
• Experience implementing systems into SaaS Azure infrastructures.
• Knowledge of TCP/IP and fundamental networking concepts and protocols.

• Good communication and interpersonal skills.
• Logical thinker with an aptitude for problem-solving using a solid methodology.
• Ability to work under pressure.
• Enthusiastic and flexible.
• Strong team player.

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability…