Manager - CX Microsoft Engineering

## Manager - CX Microsoft Engineering Apply:
US - TX - Home Office:
Full time:
Posted Yesterday:
End Date:
January 29, 2027 (30+ days left to apply):
JR3829#
** About Us
**** Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
**** Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:**
* ** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
* ** Continuous professional growth and leadership opportunities.**
* ** Health, wellness, and financial benefits to offer peace of mind to you and your family.**
* ** World-class facilities and the technology you need to thrive – in our offices or yours.**#
** Job Summary
** The Engineering Manager leads and mentors the software development team, defining technical vision and ensuring alignment with organizational goals. This is a hands-on role involving implementing best practices, driving process improvements, and managing team performance through goal setting and reviews. The Engineering Manager collaborates with cross-functional teams, facilitates agile ceremonies, provides technical guidance, and builds a high-performing team by recruiting and retaining top talent.

In addition, the Engineering Manager should have experience with relevant modern development technologies such as C#, JavaScript, Type Script, Node.js, and RESTful services, along with working knowledge of relational databases, automation, and infrastructure technologies.
** Role Description
*** Lead and mentor the software development or engineering team, including hiring, training, and performance evaluation.
* Define and communicate the technical vision and roadmap, ensuring alignment with organizational goals and customer requirements.
* Design, develop, and implement new software features or modifications to existing software.
* Collaborate with cross-functional teams, including product, sales, and stakeholders, to ensure project alignment and goal achievement.
* Implement and enforce best practices for software development, including code quality, testing, and deployment.
* Drive process improvements and automation to enhance team efficiency and product delivery.
* Manage team performance through setting goals, conducting reviews, and using data-driven assessments.
* Facilitate agile ceremonies and ensure adherence to agile principles and methodologies.
* Provide technical guidance and support, including resolving escalations and troubleshooting issues.
* Conduct regular code reviews to ensure any code being released to Production is meeting the agreed standards.
* Build and maintain a high-performing team by recruiting, onboarding, and retaining world-class talent.
* Communicate team progress, goals, and vision to the broader organization and stakeholders.
* Set and manage engineering deadlines and ensure their accuracy, as agreed with the Product Leadership team
** Behaviors and Competencies
**
* Collaboration:

Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
* Leadership:
Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
* Problem-Solving:
Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
* Strategic Implementation:
Can take ownership of complex strategic…