Field Service Engineer - drive of Campo, CA

• Skills:
  
  Critical Thinking, Customer Satisfaction, Problem Solving, Technical Support, Troubleshooting
• Experience:
  
  2 + years of related experience
• US Citizenship
  
  Required:
  
  Yes
• Valid driver’s license required

Support a fielded Border Patrol surveillance system whose purpose is to provide situational awareness in support of the Border Patrol's mission. The system is deployed along the Southern Border of the United States and requires someone who enjoys working outdoors, can efficiently manage their time, works with a team and enjoys learning and adapting to new technology.

• Must be able to obtain a Public Trust BI
• Location:
  
  Remote work, must be located within a 2.5 hour drive of Campo, CA
• Must be able to lift at least 35 pounds
• US Citizenship Required

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
• Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
• A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.
• Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.
• Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
• Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.
• Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
• Act as a liaison between the GDIT program and customers to increase brand loyalty, possessing strong communication abilities to maximize customer satisfaction.
• Act as a resource to prepare training documents and train end-users on proper system use, maintenance, and troubleshooting procedures.
• Offer remote support to government clients, guiding them through troubleshooting steps when on-site visits are not feasible.
• Maintain a productive working relationship with direct and indirect customers while protecting the business interests.
• Assist with customer needs and strive to resolve any issues in a prompt manner.
• Create performance reports, write SOPs as well as manage complex projects across different sectors or states.
• Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.
• Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.
• Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
• Act as a liaison between the customer and the company to ensure smooth communication and clear expectations.
• Provide support for GDIT business plans and initiatives.
• Pay substantial attention to detail and organization to present a positive company image on the road.
• Follow strict company and industry privacy regulations.
• Create effective technical reports, and present to customers on a regular basis.
• Cultivate new commercial relationships and develop strong partnerships with vendors.
• Report to the service manager in their department.

• Proficiency in troubleshooting hardware, software, and networking issues.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Strong customer service orientation with a problem-solving mindset.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Will need to drive to…