Online Learning Specialist

Position Overview We are seeking an Online Learning Specialist to support the administration, development, and continuous improvement of its digital learning environment. This role will help manage online learning experiences, maintain course content, develop learner-facing resources, and provide technical and operational support for the university's Learning Management System (LMS).The specialist will play an important role in the implementation and migration to the university's new LMS, Cornerstone Galaxy.

Responsibilities include coordinating implementation activities, maintaining course repositories, creating user documentation, managing course content and training rosters, conducting quality assurance checks, and responding to user inquiries.

The ideal candidate combines hands-on LMS administration experience with strong documentation, communication, quality assurance, and project coordination skills.

Key Responsibilities
1. LMS Administration and Learner Experience Administer and maintain the Learning Management System to support a smooth, user-friendly learning experience.

Upload, publish, organize, and maintain online courses, learning materials, and training resources.

Create and maintain user guides, how-to instructions, FAQs, knowledge-base articles, and other learner-facing documentation.

Support system implementation, migration, change management, and user adoption.

Respond to inquiries and assist users with LMS navigation, course access, enrollment, and functionality.
2. Online Course Quality Assurance and Content Management Perform quality assurance checks to verify course functionality, technical performance, and content accuracy.

Review online courses for accessibility, usability, and consistency with established standards.

Maintain and organize the online course repository to ensure learning materials remain accurate, accessible, and up to date.

Identify issues and coordinate corrective actions to improve the overall learning experience.

Support the development and maintenance of online training content and learner resources.
3. LMS Implementation and Migration Support project coordination and task planning for the transition to Cornerstone Galaxy.

Assist with migration-related activities, timelines, documentation, and stakeholder communications.

Support course and session uploads, roster management, and content organization during implementation.

Track project tasks, follow up on outstanding activities, and help ensure implementation milestones are met.

Collaborate with relevant teams to support system integration, testing, and successful adoption of the new platform.
4. Technical Support and Stakeholder Collaboration Provide Tier 2 support for routine LMS questions and basic technical troubleshooting.

Investigate reported system issues and coordinate resolutions with appropriate stakeholders.

Work collaboratively with learning and development teams, technical staff, and university stakeholders.

Maintain clear communication and deliver responsive, customer-focused support.

Contribute to process improvements that enhance system usability and operational efficiency.

Required Qualifications Bachelor's degree in a relevant discipline.

At least 2–3 years of experience administering a Learning Management System and supporting online learning programs.

Experience managing online course content, learning resources, and user support activities.

Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and SharePoint.

Experience working in a large, complex organization with multiple stakeholders.

Strong written and verbal communication skills.

Excellent attention to detail, problem-solving abilities, and a service-oriented approach.

Ability to learn new systems and adapt to changing priorities.