Level 2 Deltek Vantagepoint Support Analyst

Our client is seeking two Level 2 Deltek Vantagepoint Help Desk Support Specialists to join their team. This is a 3-month contract-to-hire opportunity for professionals with hands-on Deltek Vantagepoint or Vision support experience. The ideal candidates will have experience supporting internal users, troubleshooting application issues, and working with project-based workflows, preferably within the AEC industry and finance or accounting functions. This position is fully remote.

• Resolve Level 2 Deltek Vantagepoint application and functional support issues escalated from Level 1 help desk teams
• Troubleshoot configuration, workflow, data, access, and permission issues across Deltek modules, including Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
• Support project setup, work breakdown structures (WBS), labor categories, billing terms, and approval workflows
• Provide functional guidance, onboarding assistance, and training to project managers, finance and accounting teams, and other business users
• Assist with system administration tasks, configuration adjustments, data cleanup, and data integrity initiatives
• Investigate integration issues involving single sign-on (SSO), payroll, financial systems, and data exports
• Document support resolutions, maintain knowledge base articles and standard operating procedures, and recommend improvements to recurring issues and business workflows

• 2+ years of direct Deltek Vantagepoint or Deltek Vision support
• Experience providing Level 2 application support and troubleshooting complex system issues
• Understanding of project-based workflows within AEC or professional services organizations
• Experience supporting Deltek modules such as Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
• Ability to troubleshoot user permissions, role-based security, project setup, billing terms, and workflow issues
• Ability to investigate Deltek data structures, including projects, labor codes, phases, tasks, and custom fields
• Strong communication skills and the ability to explain technical and functional issues to nontechnical users

• Experience supporting Deltek Vantagepoint from an internal system support, administrator, product owner, or system ownership perspective
• Experience working in an architecture, engineering, or construction (AEC) organization, preferably supporting finance or accounting functions
• Familiarity with Deltek Vision legacy systems
• Experience supporting integrations with Power BI, payroll systems, or document management tools
• Knowledge of single sign-on (SSO) and identity management platforms such as Okta or Microsoft Entra  (Azure AD)
• Experience with SQL reporting, dashboards, or data validation
• Background in project accounting or Project Management Office (PMO) support

• Strong analytical, investigative, and problem-solving skills
• Customer-focused approach with patience when supporting users with varying levels of technical knowledge
• Clear communication skills and the ability to translate complex system issues into actionable guidance
• High attention to detail and commitment to data accuracy
• Proactive, self-directed approach to troubleshooting and cross-functional collaboration

• Location:
  
  Remote
• Work Arrangement:
  Fully remote
• Contract Type: 3-month contract-to-hire
• Openings: 2

• Pay Range:
  The approximate pay range for this position is between $38.00 and $55.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

At Kelly Mitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.