Online Learning Specialist

Title OnLine Learning Specialist
42-48 per hour
Boston MA
6 month Contract

The Online Learning Temp supports the management of digital learning experiences that build skills, support technical development, and deliver just-in-time learning resources through online learning systems.

The Online Learning team serves as the primary business owner of the Learning Management System (LMS), overseeing front-end administration and the overall learner experience. Responsibilities include uploading and publishing courses, curating content, and creating user resources and documentation to support system knowledge and adoption.

This role will support the migration and implementation of the organization's new LMS, Cornerstone Galaxy. Key responsibilities include project coordination, creating user resources, uploading content and sessions, managing rosters, and responding to general system inquiries.

The Online Learning Temp will help ensure the online learning environment is user-centered, accessible, and scalable, making learning resources available when and where employees need them.

1. LMS Learning Experience Support - 40%

• Create, maintain, and update user-facing documentation, how-to guides, and help resources.

• Support LMS implementation, migration, change management, and user learning.

• Help improve system knowledge, adoption, and the overall learner experience.

2. Instructional Support, Quality Assurance, and Course Repository Maintenance - 30%

• Conduct quality assurance (QA) checks to ensure online courses are accessible, technically sound, and functioning properly.

• Support course repository maintenance and content organization.

• Assist with uploading and publishing learning content and sessions.

3. LMS System Integration and Migration - 20%

• Support coordination, scheduling, and task planning for migration to the new LMS.

• Assist with project management activities related to LMS implementation.

• Coordinate content migration, session uploads, and roster management.

4. Tier 2 Help Desk Support - 10%

• Assist with Tier 2 help desk tickets.

• Provide basic system troubleshooting and respond to general LMS inquiries.

• Help resolve user issues and elevate more complex technical problems as needed.

• Bachelor's degree required.

• 2-3 years of experience administering a Learning Management System (LMS) and managing online learning programs;
  Cornerstone experience preferred.

• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint, as well as Teams and SharePoint.

• Experience working in a large, complex organization with multiple stakeholders.

• Experience working in higher education is preferred but not required.

• Knowledge of Learning Management Systems;
  Cornerstone platform experience preferred.

• Understanding of human-centered design principles and adult learning theory.

• Project coordination and management skills.

• Strong attention to detail and quality assurance capabilities.

• Ability to make informed decisions and maintain a solutions-oriented mindset.

• Excellent customer service and service delivery skills.

• Clear and effective verbal and written communication.

• Ability and willingness to learn new systems, tools, and processes.