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Job Description & How to Apply Below
As a Technical Support Representative, you will provide customer service for client products across a structured remote environment. Troubleshoot technical issues using diagnostic tools and procedures. Build trust through active listening, accurate documentation, and coordinated resolutions.
Key Responsibilities:
Provide first-level technical support for client products
Troubleshoot issues using established diagnostic tools and procedures
Handle calls empathetically while listening to customer concerns
Document customer interactions in electronic systems
Coordinate resolutions and schedule service calls
Requirements:
Reside in Manitoba, Saskatchewan, Nova Scotia, or New Brunswick
Hold an accredited technical or clinical education credential
Bring two years of technical or medical device support
Use electronic documentation systems confidently
Maintain hardwired internet and a secure home workspace
Apply your troubleshooting, communication, and documentation skills as a remote Technical Support Representative serving client product customers.
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