Technical Support - Work from Home

The Opportunity  Description
As aTechnical Support Representative, you will provide first-level technical support and customer service solutions for client products. You won’t just answer calls — you’ll guide customers through solutions, build trust, and take ownership of the entire customer experience.
This fully remote

Technical Support Representative opportunity is open to candidates residing in Manitoba, Saskatchewan, Nova Scotia, or New Brunswick. If you are passionate about customers, confident troubleshooting technical issues, and thrive in a structured remote environment, this contract opportunity could be the right fit for you.
What You’ll Do as a Technical Support Representative  You will:
Provide first-level technical support and customer service for client products
Troubleshoot and resolve technical issues using established diagnostic tools and procedures
Deliver empathetic, solution-focused call handling while actively listening to customer concerns
Accurately document interactions using electronic documentation systems
Coordinate with internal teams to ensure timely and complete resolution
Schedule service calls and follow up to ensure customer satisfaction
Every interaction is an opportunity to create a positive experience. Your ability to adapt your communication style, read verbal cues, and provide reassurance will directly impact customer loyalty.
Why This Role Stands Out  Even as a 3-month contract, this Technical Support Representative role offers:
Competitive hourly compensation
Fully remote work environment
Structured training and support
Opportunity to gain experience in medical/technical device support
Potential contract extension based on performance and business needs
This is an opportunity to sharpen your technical troubleshooting skills while making a real difference for customers who rely on these products.
Work Environment & Expectations  This is a remote work-from-home position. You must reside in Manitoba, Saskatchewan, Nova Scotia, or New Brunswick and maintain a secure, distraction-free workspace with hardwired internet access.
Experience Required for Your Success  Requirements:
Associate’s degree or certification from an accredited program for technical and/or clinical education required
2 years in a technical or clinical/medical-based device support role.

Experience with the use of electronic documentation systems required.
Previous contact center experience is an asset
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Excellent communication/comprehension skills
Ability to type 30 wpm and successfully pass our language/grammar screening
Excellent home internet hardwired – Wi-Fi connections are not permitted
Nice to Have:
Previous contact center experience
Working knowledge of Microsoft Office (Outlook, Word, Excel)