Bilingual Automotive Ops Software Trainer

Job Requirement(s)
Bilingual (FR-EN);
Travel within North America approx. 1 week per month

Company Name
PBS Systems


Job Location :
Calgary, AB
Job Type
Full-time, Permanent
No. Of Openings
1
Job Requirement(s)
Bilingual (FR-EN);
Travel within North America approx. 1 week per month
Internal Job Title
STT Bilingual Trainer – Fixed Ops
Reports To
Team Lead, Software Training & Transitions
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role
The Software Training & Transitions (STT) Bilingual Trainer – Fixed Ops is responsible for delivering effective training and support to customers on the PBS Dealer Management Software, in both English and French
. This role focuses on ensuring customers gain the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions. You will develop a thorough understanding of all software modules, assist with new software installations, and provide ongoing support throughout the implementation process.
This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America.

Job Responsibilities

• Learn and develop an understanding of all areas of the PBS software and the process for training customers on the PBS software
• Develop a strong understanding of data entry processes and other essential tasks
• Work directly with customers and train all sessions in assigned module(s)
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
• Responds to internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise, elevate issues to corresponding teams
• Ensure STT queue is monitored
• Maintain documentation and update as processes change within department
• Knowledge sharing within own module and others within STT
• Take the initiative to learn new products to increase knowledge
• Willingness to commit to an ongoing system of education and cross-training
  
  Perform other duties and responsibilities as assigned

MUST HAVE Skills

• Fluent in French and English (speaking, reading, writing)
• 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
• Ability to travel within Canada and the USA up to 1 week per month; valid passport, visa (if applicable), and full driver’s license are required

Additional Skills

• Excellent communication skills, including presentation and public speaking
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions is a strong asset
• Strong problem solving and troubleshooting skills
• Effective time management and organizational skills
• Ability to multitask and prioritize
• Outstanding documentation abilities
• High School Diploma

What We Offer

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities
  - Travel to locations across…