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Technical Support Engineer; Fully Remote
Remote / Online - Candidates ideally in
New York, New York City, Richmond County, New York, USA
Listed on 2026-10-26
New York, New York City, Richmond County, New York, USA
Listing for:
New Relic, Inc.
Remote/Work from Home
position Listed on 2026-10-26
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Location: New York
- Own the customer post-incident experience across Front-End or APM products.
- Collaborate across teams to solve complex technical problems.
Core Expectations:
- Resolve customer issues with empathy and partner with engineering on advanced cases.
- Advance skills through training and exposure to new features.
Must-Have Requirements:
- Passion for helping customers and analytical troubleshooting skills.
- Solid front-end knowledge or expertise in Java, .NET, PHP, or Python.
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.
We invite applications for the Technical Support Engineer (Fully Remote) position located in United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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