Remote: Service Desk Analyst & Technical Writer
Athens, Clarke County, Georgia, 30602, USA
Listed on 2026-10-26
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IT/Tech
HelpDesk/Support, Technical Writer
SAIC is seeking a Service Desk Knowledge Analyst / Technical Writer in a remote role. The analyst will develop, maintain, and improve internal knowledge assets for Tier 0/1 support, acting as a link between service desk agents, owners, CRMs, KM, trainers, and leadership to ensure knowledge content is accurate and aligned.
The role requires collaboration, experience in knowledge management or training development, and familiarity with ticketing systems.
This is a great opening to take on the Remote:
Service Desk Knowledge Analyst & Technical Writer role at SAIC.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Athens, GA, United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 65.000 - 90.000.
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