Associate Helpdesk Consultant

As one of Microsoft's most recognized global partners, Quisitive sits at the forefront of cloud transformation, enterprise data strategy, cybersecurity, and the emerging frontier of agentic AI. Here, consultants and technologists operate on the edge of innovation—supported by a culture that values craftsmanship, open collaboration, and technical expertise. If you're looking for a place where you can innovate, solve complex problems, and build solutions that make a measurable impact, join us.

It is a very exciting time of growth for our Managed Services team and we are currently hiring an Associate Helpdesk Consultant to join our growing Helpdesk as a Service team, providing technical support for key clients.

This is a remote position but should be located in Central or Eastern time zones.

As an Associate Helpdesk Consultant, you are on the front lines of the customer experience—providing high-quality, human-centered support that helps end users stay productive and confident in their technology. You bring strong, hands‑on expertise across the Microsoft ecosystem and pair it with a customer‑first mindset, clear communication, and disciplined execution.

This role is ideal for someone who thrives in a fast‑paced, service‑driven environment, takes pride in their craft, and sees every interaction as an opportunity to build trust with our customers.

• Serve as a primary support contact for end users, delivering timely, professional, and empathetic assistance
• Troubleshoot and resolve common end-user issues across the Microsoft ecosystem, including Microsoft 365, Windows, Entra , Teams, SharePoint, One Drive, and basic Intune device management
• Clearly guide users through issue resolution, translating technical concepts into understandable steps
• Accurately document incidents, resolutions, and knowledge articles to support operational excellence
• Work within defined SLAs, managing multiple requests while maintaining attention to detail and quality
• Escalate issues appropriately and collaborate with teammates to drive fast, effective resolution
• Stay current on Microsoft updates, features, and best practices to continuously improve the support experience

• Capable & Curious
  • You bring a strong foundation of technical skills with a bias for action
  • You enjoy learning, experimenting, and expanding your expertise within the Microsoft ecosystem
  • You take initiative to understand problems deeply and deliver thoughtful solutions
• Professionally Enthusiastic & Collaborative
  • You show up with optimism, professionalism, and a genuine desire to help
  • You communicate clearly, calmly, and confidently—especially under pressure
  • You collaborate openly with teammates and contribute positively to team culture
• Growth‑Minded with an Owner Mentality
  • You take accountability for your work and pride in delivering great outcomes
  • You value feedback and coaching as tools for continuous improvement
  • You think beyond the ticket, looking for ways to improve processes and the customer experience

• 1-3 years hands‑on experience supporting Microsoft 365 environments
• Working knowledge of Entra  (Azure AD), Windows OS, Teams, Outlook, SharePoint, and One Drive
• Familiarity with basic Intune device management and endpoint troubleshooting
• Strong analytical and problem‑solving skills
• Excellent verbal and written communication skills
• Experience working in ticketing systems and structured support environments (Service Now, etc.)
• Comfort working within SLAs and service delivery metrics
• Bachelor's degree or equivalent experience
• Work hours are 8:00-5:00 Central time weekdays

• High‑impact, interesting work supporting real customers and real business outcomes
• A culture of trust, ownership, and craftsmanship, where your…