Remote SaaS Support Analyst | SLA-Driven Customer Care
Minneapolis, Hennepin County, Minnesota, 55421, USA
Listed on 2026-10-26
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IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Rev Spring, Inc. is seeking a Customer Support Analyst to own and resolve incoming customer issues from intake to resolution.
You will work in Zendesk, Salesforce, Confluence, Jira, and Jenkins, troubleshooting product questions, investigating data discrepancies and bugs, and escalating when needed to protect customer satisfaction and team SLAs. The role emphasizes deep product knowledge, cross-functional collaboration, and a strong commitment to error-free service in a remote-capable environment
The following opportunity is for a Remote SaaS Support Analyst | SLA-Driven Customer Care with Rev Spring, Inc.
We would love to welcome a new Remote SaaS Support Analyst | SLA-Driven Customer Care to our group in Arden Hills, MN, United States.
For the Remote SaaS Support Analyst | SLA-Driven Customer Care position at Rev Spring, Inc., we are reviewing applications now.
Step into the Remote SaaS Support Analyst | SLA-Driven Customer Care role at Rev Spring, Inc. in Arden Hills, MN, United States and grow with us.
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