Remote Incident Management Leader – IT Help Desk
Reston, Fairfax County, Virginia, 20190, USA
Listed on 2026-10-26
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Synergy is seeking a dynamic and customer-focused Incident Management Team (Help Desk) Manager to lead our enterprise IT support operations. This role oversees Tier 2 and Tier 3 Help Desk technicians, ensuring rapid response and timely resolution of IT incidents in alignment with federal SLAs.
You will champion ITSM best practices, manage Jira workflows, and report on KPIs, driving continuous improvement. This remote role supports federal portfolios and emphasizes automation, metrics, and
The Remote Incident Management Leader – IT Help Desk role at Synergy is now open for applications in Reston, VA, United States.
Are you ready to take on the Remote Incident Management Leader – IT Help Desk role at Synergy?
We would love to welcome a new Remote Incident Management Leader – IT Help Desk to our team in Reston, VA, United States.
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