Help Desk Technician

We are seeking a Service Desk Technician to provide high-quality technical support and customer assistance for business applications and technology services. This role serves as a key point of contact for users experiencing technical issues, account access concerns, or application-related questions. The ideal candidate will possess strong customer service skills, troubleshooting abilities, and experience supporting end users in a help desk or service desk environment.

• Provide technical support and assistance to end users through phone, email, chat, and other support channels.
• Troubleshoot and resolve application, access, account, and system-related issues.
• Respond to customer inquiries regarding system functionality, procedures, and service interruptions.
• Document incidents, requests, troubleshooting steps, and resolutions within a ticket management system.
• Escalate complex issues to appropriate support teams when necessary.
• Partner with users to understand business needs and identify technology solutions.
• Perform user account maintenance, including password resets, account unlocks, and access support.
• Collaborate with internal teams to resolve incidents and improve the overall customer experience.
• Follow established service processes, procedures, and service-level expectations.
• Maintain accurate records and ensure timely follow-up on support requests.

• Experience in a help desk, service desk, call center, or customer support environment.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience supporting end users with application, website, or account-related issues.
• Familiarity with ticketing or IT service management systems.
• Strong customer service mindset with the ability to handle issues professionally.
• Ability to work independently while managing multiple priorities.
• Comfortable working in a fast-paced support environment.

• Experience supporting business applications, web-based platforms, or customer-facing technology solutions.
• Familiarity with productivity and collaboration software.
• Experience with user account administration and access management.
• Exposure to multi-team or multi-vendor support environments.
• Relevant technical certifications are a plus.

• Flexible schedule availability may be required.
• Home office setup with reliable high-speed internet connectivity.

This is a Contract position based out of Dublin, OH.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Oct 30, 2026.

This is a fully remote position.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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