IT Operations & Case Management Specialist; Fully Remote

• Support infrastructure capacity operations by managing incoming requests through a case tracking system.
• Triage, validate, and route requests to appropriate owners while maintaining accurate records.
• Prepare weekly metrics on request volumes, backlogs, and escalations.

Responsibilities:

• Review and validate request details, including identifiers, SKUs, regions, and core counts.
• Resolve routine cases following documented procedures and escalate complex issues.
• Coordinate with account teams and capacity owners to track outstanding actions.

Qualifications:

• 2–4 years of experience in operations coordination or case management.
• At least 2 years using ticketing systems and advanced Microsoft Excel.
• Familiarity with Microsoft Azure fundamentals and strong analytical skills.

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, helping organizations solve complex challenges across AI, cloud, data, product development, and emerging technology. The company has teams across the US and a culture built on high standards, ownership, and mutual support.