IT Support Technician

• £30,000-£34,000 DOE
• Supportive Company
• Great Benefits

Aldershot | £30,000–£34,000 DOE
Full-time, permanent | Monday–Friday | Office-based

Hunters' client is recruiting an IT Support Technician to provide first and second line support to business customers.

This customer-facing role would suit someone with previous IT support experience who is confident on the phone, enjoys helping people and aims to resolve technical issues at first contact.

• Handle incoming calls and tickets, providing support across Microsoft 365, Windows, devices, networks and cloud services.
• Administer Microsoft 365 users, mailboxes, passwords and multi-factor authentication.
• Troubleshoot everyday Outlook, Teams, One Drive, SharePoint and Windows issues.
• Maintain accurate ticket records, elevate when required and keep customers informed.
• Assist with customer onboarding, liaise with third-party suppliers and occasionally visit customer sites.

• Previous experience in an IT support or service desk role, troubleshooting everyday issues for business users.
• Confident, friendly communication skills over the phone and face-to-face.
• Good attention to detail, accurate documentation and the ability to manage competing priorities calmly.
• A genuine interest in technology and a full UK driving licence for customer site visits.
• MSP or MSSP experience, Microsoft 365 familiarity, basic networking knowledge, onboarding experience or relevant IT certifications would be advantageous.

• £30,000–£34,000 depending on experience, with up to £38,000 for candidates with strong MSP experience.
• A supportive team with scope to develop skills across Microsoft 365, cyber security, endpoint management and AI-related services.
• Company pension and private medical insurance.
• Free on-site parking.
• Occasional flexibility to work from home when needed.