Field Service Engineer

Field Service Engineers use troubleshooting and communication skills to support Agilent customers across Ontario. This full-time position includes remote work options and 100% travel.

As an Agilent Field Service Representative, you will support laboratories using Pathology and Genomics instruments and systems. The work includes installation, implementation, maintenance, repair, and optimization across hardware, software, networking products, and operating systems. You will diagnose performance problems, advise customers, and collaborate with Support, Sales, Marketing, and R&D.

• Install and implement company and multi-vendor laboratory systems
• Maintain and repair Pathology and Genomics instruments
• Diagnose product performance problems and resolve customer issues
• Optimize hardware, software, networking products, and configurations
• Advise customers on preventive maintenance and performance configurations

• Live in the Ontario area
• Post-secondary science degree or equivalent college degree with work experience
• Two years of laboratory environment experience
• Essential troubleshooting and problem-solving experience
• Clear, respectful, timely verbal and written communication

Support Agilent laboratory customers through field service, technical troubleshooting, instrument repair, and customer-focused communication across Ontario.