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Customer Support Engineer Tier I
Remote / Online - Candidates ideally in
Quinte West, Belleville, Ontario, Canada
Listed on 2026-10-27
Quinte West, Belleville, Ontario, Canada
Listing for:
Fastly, Inc.
Remote/Work from Home
position Listed on 2026-10-27
Job specializations:
-
IT/Tech
IT Support, Technical Support, Network Security
Job Description & How to Apply Below
Fastly seeks a Tier I Customer Support Engineer skilled in HTTP, TLS, and DNS for hybrid or remote work in the United States.
This entry-level position supports customers using Fastly delivery and Compute platforms. You will troubleshoot VCL, caching, HTTP behavior, the Control Panel, APIs, and network-edge traffic while collaborating with Tier II and III engineers, Engineering, and customer-facing teams.
Key Responsibilities:- Resolve technical inquiries through email, tickets, chat, and calls
- Debug VCL, caching, HTTP headers, TLS, and DNS
- Guide customers through Control Panel, API, CLI, and permissions
- Assess cases, document evidence, and escalate to Engineering
- Monitor events and participate in occasional Pager Duty on-call rotations
- Two to four years in technical support, systems administration, or networking
- Understanding of HTTP/S, TCP/IP, TLS, DNS, BGP, and routing
- Working ability in VCL, Python, JavaScript, Go, Ruby, or Rust
- Comfort with SaaS control panels, RESTful APIs, curl, and trace route
- Strong written communication and analytical customer-support skills
Apply your network troubleshooting, scripting, and customer communication skills to Fastly’s edge cloud support team.
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