SAN Storage Administrator

• Support functionality and efficiency of Storage, including Storage Area Networks and Network Attached Storage;
• Deliver second and/or third level remote support services to clients to resolve product use and multi-product/platform problems relating to enterprise systems, networks, and application software;
• Serve as the L3 support expert for the L1 and L2 teams and supporting issue resolution and escalations across all the assigned client deliveries;
• Identify and automate the regular storage support routines based on client and infrastructure requirements;
• Deliver daily steady state tasks such as storage administration; and monitor, maintain, and update storage devices;
• Perform daily checks on storage devices, analyze logs, conduct performance tuning of storage arrays and devices, and ensure required backups for all possible recovery scenarios;
• Conduct incident investigations and perform troubleshooting to resolve incidents and define proactive Service improvement plans to support the delivery of technical solutions to a wide range of problems ensuring Steady State delivery teams execute and deliver continuous improvement in alignment with the defined plans;
• Execute incident management, change management, and problem management in line with ITIL standards;
• Review and approve infrastructure change requests, work on delivery of complex infrastructure change requests, and perform impact analysis before any change is approved in the ITSM tool;
• Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete; and
• Suggest, develop, and conduct user training, technical training, and orientation.

• Requires a Bachelor's degree or foreign equivalent in Computer Science, Information Technology;
  Network Administration;
  Computer Engineering, or a closely related field;
• Must have 7 years of experience in job offered, 7 years domain work experience related to Storage including the administration, architecting, configuration, security, failover, backup, and optimization of Storage Area Networks and Network Attached Storage systems.
• Must have 7 years of work experience with the following:
  Storage Area Networks and Network Attached Storage, Brocade, Cisco MDS SAN, Dell EMC Storage, Unity, Power Max, Recover Point, Powerstore.
• Position permits remote work up to 5 days per week throughout the U.S.

#LI-DNI

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

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