More jobs:
ServiceNow Architect; HRSD; IR35 Remote
Remote / Online - Candidates ideally in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-10-27
Sheffield, South Yorkshire, S5, England, UK
Listing for:
Morson Edge
Contract, Remote/Work from Home
position Listed on 2026-10-27
Job specializations:
-
IT/Tech
IT Consultant
Job Description & How to Apply Below
Service Now HRSD Solution Architect
Seeking a Service Now HRSD Solution Architect to lead the transformation of an existing HR Service Delivery environment towards a scalable, maintainable, and Service Now best-practice operating model. The focus will be on reducing customisation, removing technical debt, increasing adoption of out-of-the-box functionality, and ensuring the platform can be efficiently upgraded and enhanced. Strong stakeholder engagement, communication, and soft skills are essential.
Key Responsibilities
Assess existing HRSD implementation, including customisations, integrations, workflows, and data models. Identify technical debt, unsupported design patterns, and upgrade risks. Review HR processes against Service Now best practices. Define target-state architecture and roadmap. Drive adoption of out-of-the-box functionality. Retire bespoke workflows, scripts, and catalogue items where appropriate. Establish architecture governance, standards, and design principles. Support upgrade readiness and release management activities.
Present architecture recommendations and transformation roadmaps. Support the development of a Service Now HRSD Knowledge Centre. Experience Required
Extensive Service Now HRSD experience. Proven experience assessing and remediating Service Now environments. Experience leading platform transformation and optimisation programmes. Strong understanding of HRSD architecture and governance. Experience reducing customisation and driving OOTB adoption. Knowledge of HR operating models and employee experience solutions. Strong stakeholder management and communication skills. Areas of Interest
Employee Journey Management Knowledge Management Case Management HR Agent Workspace Deliverables
HRSD Current State Assessment OOTB Fit-Gap Analysis Target State Architecture HRSD Transformation Roadmap
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