Remote Technical Helpdesk Specialist

Our client, a fast-growing technology firm, is seeking a highly skilled and self-motivated Technical Helpdesk Specialist to join their fully remote team, serving clients in Polokwane, Limpopo
, and across the nation. This role is critical for providing timely and effective IT support to our client's internal users and external customers. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to communicate complex technical information clearly. As a remote-first company, we provide the tools and environment for you to excel from anywhere.

You will be responsible for diagnosing, troubleshooting, and resolving a wide range of IT issues, ensuring minimal disruption to operations and maximum user satisfaction.

• Provide remote technical support for hardware, software, and network issues.
• Diagnose and resolve technical problems reported by users via phone, email, or chat.
• Install, configure, and upgrade software and operating systems.
• Manage user accounts and permissions.
• Troubleshoot connectivity issues and network problems.
• Document technical solutions and create user guides.
• Escalate complex issues to senior IT support personnel or specialized teams.
• Maintain IT inventory and track assets.
• Ensure adherence to security policies and procedures.
• Proactively monitor system performance and identify potential issues.

• Minimum of 2-3 years of experience in a technical helpdesk or IT support role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting network issues (TCP/IP, VPN, Wi-Fi).
• Experience with remote desktop support tools and ticketing systems (e.g., Jira Service Desk, Zendesk).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Self-motivated, organized, and able to manage time effectively in a remote work environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Experience with cloud platforms (Azure, AWS) is a plus.
• Must be comfortable and proficient working remotely.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Fully remote position with flexible working hours.
• Competitive salary and potential for performance bonuses.
• Comprehensive health and wellness benefits package.
• Opportunities for continuous learning and professional certification.
• Be part of an innovative and growing tech company.
• Access to the latest remote work technologies.