Remote IT Helpdesk Technician - Benoni

Our client is seeking a highly skilled and motivated IT Helpdesk Technician to join their fully remote support team, serving users across various locations, including the Benoni , Gauteng region. This role is critical for providing first-line technical support and ensuring the smooth functioning of IT systems for employees. The ideal candidate possesses strong troubleshooting abilities, excellent communication skills, and a passion for technology.

As a remote-first position, you will manage your work independently from your home office, contributing to a dynamic and efficient IT support infrastructure. This is an exceptional opportunity for IT professionals to advance their careers in a flexible, remote-work environment.

• Provide remote technical assistance to users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions in Active Directory.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Create and maintain IT knowledge base articles and user guides.
• Assist with the deployment of new hardware and software.
• Monitor IT systems for performance and potential issues.
• Escalate unresolved issues to senior IT staff or specialized teams.
• Provide guidance and training to users on IT best practices.

• Proven experience as an IT Helpdesk Technician or in a similar technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Experience with remote support tools (e.g., Team Viewer, Any Desk) is essential.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly advantageous.
• Experience with cloud platforms (e.g., Office 365, Google Workspace) is a plus.
• Must have a reliable internet connection and a dedicated home office setup.
• Willingness to adapt to changing technology and support needs.

• Excellent annual salary package.
• Fully remote working opportunity.
• Access to a wide range of IT tools and technologies.
• Opportunities for continuous learning and professional certifications.
• A collaborative and supportive remote team culture.
• Work from home, enhancing work-life balance.
• Regular performance reviews and potential for career advancement.
• Contribution to critical IT operations for the company.
• Employee assistance program.