Amazon Account Specialist

Amazon Account Specialist

Lisbon, Portugal

Our client, an international e-commerce company with a strong presence in the USA, is looking for a detail-oriented and self-sufficient professional to fill an immediate opening for Amazon Marketplace Operations Specialist to oversee and optimize its day-to-day operations on Amazon for a full-time remote job. This role is critical to maintaining the company’s exceptional account health and ensuring smooth listing performance across global marketplaces.

The company is a fast-growing DTC brand specializing in premium outdoor recreation products, with a strong focus on delivering high-quality trampolines to families across the globe. The company prides itself on innovation, safety, and exceptional customer service. As it continues to expand across international marketplaces, it is looking for a highly organized and proactive person to join its team.

You will act as the first line of defense in identifying listing or operational issues, handling communications with Amazon, and ensuring that all listings are compliant and correctly implemented.

Key Responsibilities:

• Listing Monitoring:
  Verify all product listings at the SKU level 2-3 times daily to ensure accuracy, catch bugs, and report or fix any anomalies.
• Issue Resolution:
  Proactively handle any issues related to the company’s Seller Central account by opening support cases or contacting Amazon directly. Escalate larger or unresolved issues to the Account Manager when necessary.
• Listing Implementation & Updates:
  Manage updates to product images, variations, and content. Create new listings and parent-child relationships as needed.
• Amazon Representative Liaison:
  Participate in regular meetings with Amazon account representatives to resolve issues, gain insights, and gather feedback to improve the company’s seller performance.
• International Marketplace Preparation:
  Assist in preparing and setting up the company’s accounts for launches in Europe and Canada, ensuring full compliance and readiness.
• Compliance & Documentation:
  Ensure all listings meet Amazon's compliance standards. Upload necessary certifications and request approvals for gated categories.
• Account Health Maintenance:
  Maintain the company’s Seller Central account health score at the highest possible level (currently 1000/1000) by staying ahead of potential risks and resolving issues proactively.

Qualifications:

• Proven experience managing Amazon Seller Central accounts.
• Strong understanding of Amazon listing structures, compliance, and variation management.
• Ability to troubleshoot listing errors and communicate effectively with Amazon Seller Support.
• Detail-oriented with a strong sense of responsibility and follow-through.
• Experience working with international marketplaces is a plus.
• Excellent English communication skills (verbal and written).
• Familiarity with tools like Flat Files, Helium 10, or similar Amazon platforms is a bonus.

Our Benefits:

• Work remotely with flexible hours and a results-driven environment.
• Competitive salary.
• Be part of a growing, product-driven brand with a strong market presence.
• Opportunity to make a real impact on global operations and expansion
• Collaborate with a passionate and supportive team.

Or refer someone