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Remote Technical Support Representative - Work from Home
Job Description & How to Apply Below
Location: Montreal
As a Technical Support Representative, you will provide first-level technical support and customer service solutions for client products. You won't just answer calls - you'll guide customers through solutions, build trust, and take ownership of the entire customer experience.
This fully remote Technical Support Representative opportunity is open to candidates residing in Manitoba, Prince Edward Island,Saskatchewan, Nova Scotia, Alberta, British Columbia, Newfoundland and Labradoror New Brunswick. If you are passionate about customers, confidenttroubleshooting technical issues, and thrive in a structured remote environment, this contract opportunity could be the right fit for you.
What You'll Do as a Technical Support Representative You will:
Provide first-level technical support and customer service for client products
Troubleshoot and resolve technical issues using established diagnostic tools and procedures
Deliverempathetic, solution-focused call handling while actively listening to customer concerns
Accurately document interactions using electronic documentation systems
Coordinate with internal teams to ensure timely and complete resolution
Scheduleservice calls and follow up to ensure customer satisfaction
Every interaction is an opportunity to create a positive experience. Your ability to adapt your communication style, read verbal cues,and provide reassurance will directly impact customer loyalty.
What You Bring To succeed as a Technical Support Representative, youshould have:
Associate'sdegree or certification in technical and/or clinical education
2+years of experience in a technical, clinical, or medical device support role
Experience using electronic documentation systems
Strong communication and comprehension skills
Abilityto type 30+ WPM and pass a language/grammar assessment
Reliablehardwired home internet connection (Wi-Fi not permitted)
Nice to Have:
Previouscontact center experience
Working knowledge of Microsoft Office (Outlook, Word, Excel)
This is an opportunity to sharpen your technical troubleshooting skills while making a real difference for customers who rely onthese products.
Work Environment & Expectations This is a remote work-from-home position. You must reside in Manitoba, Saskatchewan, Nova Scotia, or New Brunswick, Alberta, Newfoundland and Labrador, Prince Edward Island, British Columbia and maintain a secure,distraction-free workspace with hardwired internet access.
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