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Product Support Specialist; Fully Remote
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-10-27
Phoenix, Maricopa County, Arizona, 85001, USA
Listing for:
Hanover Research
Full Time, Remote/Work from Home
position Listed on 2026-10-27
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
- Serve as primary contact for digital product users.
- Troubleshoot login, access, and functionality issues.
- Escalate technical defects to Product and Engineering.
Qualifications:
- 2+ years in customer or product support.
- Strong problem-solving and communication skills.
- Experience with CRM and CMS platforms.
- 18+ days PTO and 14 holidays.
- 401(k) matching, medical and dental.
- Wellness perks and community opportunities.
Hanover Research provides high-quality research and analytics through a cost-effective subscription model to help corporate, higher education, and K-12 executives make informed decisions. It is a fast-growing, dynamic firm that values service, innovation, and leadership.
This Full Time role is for the Product Support Specialist (Fully Remote) role at Hanover Research.
The position is based in United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 52.000 - 76.000.
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