Remote Tech Service Desk Lead: ITSM & Troubleshooting
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-10-27
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
PNC is seeking a Technology Solution Center Analyst Lead to deliver high-quality IT support in a remote setting, based in Strongsville, OH or Pittsburgh, PA. You will lead multi‑channel desk operations, manage incidents, and coach junior analysts while prioritizing customer experience and security.
The role requires 4+ years of service desk experience, strong troubleshooting, and experience with Service Now.
We are seeking a motivated Remote Tech Service Desk Lead: ITSM & Troubleshooting to join PNC in United States.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Remote Tech Service Desk Lead: ITSM & Troubleshooting role at PNC, based in United States.
We are looking to fill the Remote Tech Service Desk Lead: ITSM & Troubleshooting position at PNC in United States.
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