Head of Business Operations - Remote

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments - and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. The Manager, Operations Enablement & Capabilities is responsible for delivering and managing process and digital pharmacy solutions to enhance accessibility, operational efficiency, and customer engagement. This role works across operations, clinical, product management, technology and customer-facing teams to define, develop, standardize and optimize processes and supporting technology.

You and your team will effectively collaborate cross-functionally to understand, document, and translate complex business needs and technical requirements, effectively manage projects, and astutely identify and facilitate workforce change management needed to successfully implement new processes and technology enhancements.

You will bring leadership and excellent communication and interpersonal skills to effectively manage all stakeholders in a dynamic and often ambiguous environment. You will lead initiatives to optimize operations while ensuring compliance to provide a platform for future company growth. You will lead and develop an engaged team, cultivating a high performance environment rooted in continuous improvement.

The ideal candidate will have a strong background in process improvement, pharmacy operations, virtual pharmacy, CRM optimization, contact center technology and other healthcare technology solutions.

• Analyze customer feedback, operational performance metrics and data insights to enhance the user experience, satisfaction, operational efficiency and turnaround time
• Identify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experience
• Effectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodology
• Work with cross-functional teams (IT, product development, growth, data, engineering, compliance, customer service) to guide and direct enhancements and administration of pharmacy technology and capabilities including mobile apps, web portals, and chatbots
• Ensure team excellence by providing leadership, guidance, feedback, development opportunities and performance management.

• 7+ years in operations management, preferably in healthcare or digital pharmacy
• ~3+ years experience in effectively managing a team
• ~ Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment
• ~ Strong technical background in Salesforce, CRM optimization, and contact center technology
• ~ Strong analytical skills and ability to create and manage KPIs and dashboards
• ~ Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance)
• ~ Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health's policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Annual Incentive Bonus Eligible:
No

Travel:
No - Required up to 0% of the time

• dental
• vision
• multiple group medical plans to choose from
• a 401(k) retirement savings plan
• group life insurance
• accidental death and dismemberment (AD&D) insurance
• flexible spending account (FSA)
• health savings account (HSA)
• commuter benefits
• employer-paid short-term (STD) and long-term…