Remote Help Desk Specialist – Federal Data & AI Platform
Reston, Fairfax County, Virginia, 20190, USA
Listed on 2026-10-27
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IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
ICF is seeking a Help Desk Support professional to triage customer issues, support data-services and platform-use requests, and feed insights into improvement backlogs. The role supports lifecycle-management, customer satisfaction metrics, and cross-team escalations. The position is remote with a strong preference for DC metro area residents; occasional onsite meetings in Washington, DC.
U.S. citizenship is required; federal contracting context; candidates must be eligible to work in the U.S.
We are looking to fill the Remote Help Desk Specialist – Federal Data & AI Platform position at ICF in Reston, VA, United States.
We appreciate your interest in this position.
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This posting is for the Remote Help Desk Specialist – Federal Data & AI Platform role at ICF, based in Reston, VA, United States.
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