ServiceNow Strategic Portfolio Manager Consultant

Job Title:

Service Now Strategic Portfolio Manager Consultant
Job Type: 2 + year contract
Work Model:
Remote EST

Our client is seeking a highly skilled and experienced Service Now Business Analyst – SPM to play a key role in the successful implementation and adoption of Service Now applications across the organization. This role bridges business needs and technical solutions — gathering requirements, defining processes, and working closely with developers, architects, and stakeholders to ensure that the Service Now solution aligns with organizational goals and industry best practices for both government and commercial clients.

The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills.

• Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for Service Now implementations.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Conduct workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
• Partner with Service Now developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
• Validate design proposals and ensure alignment with Service Now best practices and platform capabilities.
• Support data model, integration, and UI/UX design discussions.
• Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
• Define and execute test cases; coordinate user acceptance testing and issue resolution.
• Configure solutions within the Service Now SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
• Ensure delivered solutions meet defined requirements and quality standards.
• Contribute to process documentation, training materials, and continuous improvement initiatives.
• Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
• Serve as the liaison between business units, IT, and the Service Now delivery team.
• Provide project updates, status reports, and documentation for decision-making and governance.
• Conduct training sessions and create user guides as needed.

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
• 3–5+ years of business analysis experience, with at least 2 years focused on Service Now implementations.
• Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization.
• Proven experience implementing Service Now SPM for enterprise clients.
• Experience with SPM and one or more additional Service Now modules (e.g., ITSM, ITOM, HRSD, CSM, ITBM, SPM, or custom applications).
• Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
• Familiarity with Agile, Waterfall, and Hybrid development methodologies
• Familiarity with Service Now data structures, tables, and workflows
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication, facilitation, and stakeholder management skills.
• Understanding integration points with other enterprise systems (e.g., HR, ERP, monitoring tools).
• Experience with ITIL processes and frameworks.

• Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)
• Service Now Certified System Administrator

• PMI Project Management Professional (PMP) certification
• ICAgile or equivalent Agile certification
• ITIL v3 or v4 Certification
• Additional Service Now certifications in areas such as ITOM, Sec Ops, GRC, or ITSM

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