Professional Services Manager II Scottsdale, Arizona, Scottsdale, Arizona

Location:

Scottsdale, Arizona, United States

This is a highly hands-on role that combines technical expertise, field installation, project ownership, troubleshooting, and customer enablement. You will own deployments from pre-installation planning and site readiness through installation, configuration, commissioning, customer training, documentation, and successful handoff.

As part of Field Services, you will support multiple Axon technologies based on customer and business needs. Assignments may include Axon Fleet, Vehicle Intelligence / Automated License Plate Recognition (ALPR), Interview Room
, and other supported Axon technologies.

You do not need to arrive as an expert in every Axon product. We are looking for someone with a strong technical foundation, hands‑on field experience, excellent troubleshooting skills, and the ability to learn and support multiple technologies.

You will work directly with public safety agencies, agency IT teams, command staff, technical stakeholders, third‑party installation partners, and internal Axon teams to deliver a professional and consistent implementation experience.

Location: Remote, United States

Travel: 80-100%

Reports to: Manager, Professional Services

Lead Field Deployments

• Own assigned deployments from initial preparation through successful customer handoff.
• Serve as the onsite Axon technical lead and primary deployment point of contact.
• Install, configure, commission, validate, and support Axon hardware, software, cameras, networking equipment, and connected technologies.
• Perform pre‑deployment technical reviews and verify site readiness, infrastructure, networking, power, access, and other prerequisites.
• Execute field commissioning and system validation testing.
• Manage multiple deployments, deadlines, and changing priorities while maintaining a high standard of technical execution.
• Identify potential deployment risks early and work with customers and internal teams to resolve them.
• Ensure installations are complete, professional, documented, and supportable.

Install & Configure Technology

Depending on the assignment, responsibilities may include:

• Installing and configuring network‑connected hardware and software.
• Configuring IP cameras, Windows‑based systems, routers, cellular devices, and supporting infrastructure.
• Installing, terminating, testing, and troubleshooting low‑voltage cabling.
• Supporting vehicle‑based technologies involving networking, wireless communications, Cradlepoint routers, and 12V DC systems.
• Deploying fixed‑position cameras and associated networking, cellular, power, and communications infrastructure.
• Installing and configuring Interview Room hardware, cameras, software, and supporting infrastructure.
• Validating third‑party and subcontractor installation quality against Axon standards.
• Providing technical direction to third‑party installation teams when required.

Troubleshoot & Solve Complex Problems

• Troubleshoot hardware, software, networking, cellular connectivity, cameras, Windows systems, and system integrations.
• Diagnose connectivity issues involving TCP/IP, LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular networks.
• Use structured troubleshooting and root‑cause analysis to determine whether issues originate within Axon technology, customer infrastructure, third‑party systems, installation quality, or environmental conditions.
• Troubleshoot issues independently and determine when escalation is appropriate.
• Escalate product irregularities and complex technical issues to Product Management, Engineering, Technical Support, or other appropriate teams.
• Develop practical solutions to technical challenges while balancing deployment timelines, customer…