Technical Support Specialist Brighton

At Nicolaudie Group
, we've been innovating in the world of lighting control since 1987
. Pioneers in our field, we designed the first computerised lighting controller for Amiga computers. Today, with over 35 years' expertise, we develop cutting‑edge software and hardware used in the world's largest architectural and entertainment lighting projects. We regularly innovate with other protocols and technologies such as DALI and addressable LED control. You can find more information on our website:  .

The Nicolaudie UK office in Brighton is seeking a Technical Support Specialist to join our friendly team, to provide high quality technical support for our range of entertainment lighting solutions. Working alongside a small team of support specialists, your main responsibilities will be supplying high quality support for new and existing customers through online tickets and forums, maintaining complex technical documentation, and contributing to quality assurance through product testing and managing reported issues, requests and feature ideas.

This varied role also presents the opportunity to attend trade shows and industry exhibitions.

Please note:

this is a hybrid role which allows for up to 2 days working from home, with the rest of the week spent in our central Brighton office.

We’re looking for someone who has:

• A keen interest and knowledge of creative computing (e.g. music, design, video software).
• A good level of secondary education.
• Excellent time management and organisational skills.
• Excellent communication skills, both written and verbal.
• Excellent problem solving and analytical skills.
• A keen eye for detail.
• The ability to work independently, as well as collaboratively.
• The ability to work to deadlines and SLAs.

It would be great if you have the following, but it's not essential:

• A higher level educational qualification in a technical field.
• Experience working in a customer facing role.
• Experience working with CRM platforms.
• Experience working with task management tools such as Click Up, Trello or Asana.
• Comfortable appearing on camera for short promotional or instructional videos.
• Comfortable presenting products to new and prospective customers.
• Fluency in other languages.
• Understanding of the lighting control industry.

The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:

• 25 days holiday, plus bank holidays
• Hybrid working (3 days on-site, 2 days remote)
• Weekly company lunch
• Dedicated learning and development time
• Cycle to work scheme