Senior Qualtrics CX & Insights Specialist - Remote; PT​/MT zone

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation.

Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Escalent is seeking a Senior Qualtrics CX & Insights Specialist to join our Consumer & Retail team. This is a senior individual-contributor role that sits at the intersection of Qualtrics platform management, market research execution, and client-facing insights. It is a distinctly broader and more technical position than a traditional Insights role, requiring both deep platform expertise and a consultative mindset needed to partner directly with clients.

The successful candidate will own the end-to-end Qualtrics experience across survey programming, interactive dashboard development, platform governance, and enterprise integrations.

This role requires someone who can operate independently on ambiguous technical challenges, assess feasibility across interconnected systems, and communicate clearly across business, technical, data, and privacy teams.

The Salary Range for this position is $75,000 - $115,000. If this is not the right level for you, please check out our other postings. This position is primarily remote; however, due to location of clients being primarily on the West Coast, candidates in the PT zone or MT zone will be given priority.

• Build and maintain interactive, client-facing Qualtrics dashboards for ad hoc market research and tracking programs.
• Translate research outputs and crosstabs into clear dashboard visualizations; manage data appending and KPI consistency across waves.
• Present dashboards to clients and stakeholders and incorporate feedback iteratively throughout delivery.

• Ensure survey design and data structures support downstream dashboard and reporting requirements.
• Post-launch monitoring and production support, including survey/intercept health, validation of incoming data, and troubleshooting issues after launch.
• Look beyond immediate requests to assess how proposed changes affect connected surveys, dashboards, integrations, user access, and downstream business processes.
• Design solutions with scalability, reuse, and maintainability in mind; document dependencies and decisions to reduce reliance on tribal knowledge.

• Work through ambiguous and complex issues across the Qualtrics platform and connected systems: investigate root causes, evaluate alternatives, and recommend practical solutions.

• Work with enterprise platforms including Salesforce, Snowflake, Databricks, Adobe Analytics, and Quantum Metric from an integration and connectivity perspective.
• Manage enterprise SSO, user provisioning, roles, groups, permissions, and service accounts; troubleshoot access issues and understand how identity decisions affect the broader platform experience.

• Create clear, durable technical and process documentation covering requirements, configurations, dependencies, decisions,…