Senior IT Service Desk Lead — Incident Mastery & Mentorship; Remote
Medford, Jackson County, Oregon, 97501, USA
Listed on 2026-10-27
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IT/Tech
HelpDesk/Support
Business Wire, a Berkshire Hathaway company, is seeking a Senior Service Desk Lead in the United States (remote optional within the US). The role combines hands-on technical work with leadership, owning incidents, guiding the team, and driving process improvements to raise the maturity of the Service Desk.
You will mentor staff, manage escalations, coordinate major incidents, and collaborate with Infrastructure, Security and Engineering to deliver reliable support for Windows, macOS, M365,
This is an excellent opening to take on the Senior IT Service Desk Lead — Incident Mastery & Mentorship (Remote) role at Businesswire.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in OR, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
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