Senior ServiceNow PM - Remote

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Motorola Solutions is a world leader in the field of professional mobile communications systems, public safety software, and mobile video with an impressive heritage of technological innovations and a global base of installed systems.

The group's main business is the implementation of these mission critical systems for Government & Public Safety customers.

• Lead the rollout of SVX devices, ensuring seamless Bluetooth/LTE connectivity with APX smart radios and V700/M500 in-car systems.
• Oversee the implementation of Assist AI workflows, including Assisted Narrative, automated redaction, and ViQi voice-command integration.
• Sserve as the primary contact between Engineering, Product, and the customer to ensure "eyes-up, hands-free" functionality meets agency needs.

• Manage complex, multi-site programs unifying LMR voice, LTE data, video evidence, and AI-driven analytics.

• Act as the focal point for all project aspects, delivering contractual scope on schedule and within budget.
• Influence cross-functional teams across Sales, Engineering, and Product to ensure a "one-ecosystem" delivery.

• Guide agencies through the transition from separate BWC/RSM devices to the converged SVX platform.

• P&L Responsibility:
• Manage program budgets, forecasting, and resource allocation to ensure projects are delivered within margin.

• Proactively manage complexities of SaaS/DEMS cloud migrations and hardware refresh cycles.

• Utilize PM tools (critical path analysis, change orders, action item logs) to resolve complex project issues.
• Knowledge of wireless/LTE infrastructure and policies regarding retention and chain of custody.

• Must have customer-facing Project Management experience for this position.
• Must have 4 plus years of experience working in a Project or Program Management environment.
• Ability to Gain or or current deep understanding of Body-Worn Camera (BWC) workflows and Digital Evidence Management Systems (DEMS).
• Familiarity with AI-assisted software (transcription, object detection, or NLP) is highly preferred.
• Exceptional ability to present complex ecosystem strategies to Police Chiefs, City Councils, and internal Executive leadership.

Travel 50%
-75% due to the business demands required for this position.

$100,000 - $110, 000 USD

LI-REMOTE

High School diploma, Bachelor's degree, plus 4 years of Project/Program Management experience in Telecommunications, Video Security, or Public Safety Technology.

PMP Certification is required.

Must be able to obtain a background clearance as required by our government customers.

Travel Requirements

Relocation Provided

• Medical, Dental, Vision benefits
• 10 Paid Holidays
• Employee Stock Purchase Plan

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We’re proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.