Infrastructure Support Specialist | Automotive & Retail US Security & IT; Fully Remote

• Deliver responsive, high-quality remote technical support with a focus on timely resolution and customer satisfaction.
• Diagnose and coordinate repairs for servers, desktops, printers, scanners, RF devices, POS equipment, and connected peripherals.
• Manage support tickets, document activities, and escalate issues according to SLAs.

Requirements:

• At least three years of customer-facing technical support, hardware support, or infrastructure support experience.
• Working knowledge of Microsoft Windows, Linux fundamentals, TCP/IP, DNS, VPNs, routing, and firewalls.
• Strong analytical, communication, and prioritization skills to manage multiple requests in a remote environment.
• Annual salary of $55,000–$89,000 with comprehensive health and wellness benefits.
• Fully remote work with flexibility to operate from anywhere within the United States.
• Career development through Linked In Learning, mentoring programs, and internal mobility opportunities.

This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.