MSP Field Engineer - Buckinghamshire

Department: Service Delivery
- Prism

Employment Type: Permanent

Location: Milton Keynes

Compensation: £35,000 - £40,000 / year

Location: Ideally Buckinghamshire area to cover the Midlands, South East and locations north of London

Hours: Full-time, Permanent | Monday to Friday

Salary: £35,000 per annum plus £4,000 annual car allowance

Working Style: Field-based with remote working and regular travel to client sites

Prism Solutions, part of the Focus Group family, is a Microsoft-focused managed technology provider helping organisations modernise, secure and maximise the value of their technology investments.

Working across Microsoft 365, Azure, cyber security, cloud infrastructure, networking, endpoint management, automation and AI, we're passionate about delivering innovative technology solutions and building long-term partnerships with our clients.

As we continue to grow, we're looking for a customer-focused Modern Workplace Field Engineer to join our technical delivery team, supporting customers across the Midlands, South East and surrounding regions.

This is an exciting opportunity for a technically skilled and customer‑facing engineer who enjoys delivering modern workplace solutions and helping customers get the most from their technology investments.

You'll be responsible for delivering a variety of Microsoft 365, cloud infrastructure and endpoint management projects, working directly with clients to implement secure, scalable and reliable technology solutions. From cloud migrations and device deployments to infrastructure upgrades and security improvements, you'll play a key role in ensuring successful project delivery and an exceptional customer experience.

The position combines hands‑on engineering, project delivery, technical consultancy and client engagement, making it ideal for someone who enjoys variety and taking ownership of technical outcomes.

• Deploy, migrate and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, One Drive and Entra .
• Configure and manage modern endpoint environments using Microsoft Intune, Windows Autopilot, compliance policies and application deployment.
• Deliver Azure and hybrid infrastructure projects, including Azure Virtual Desktop (AVD), RDS, virtual machines, backup and networking solutions.
• Plan and execute site deployments, office relocations, network upgrades, server changes and cloud migration activities.
• Implement and support secure identity and access controls, including MFA, Conditional Access and least-privilege administration.
• Deploy and support cyber security solutions, including Microsoft Defender, endpoint protection and email security technologies.
• Troubleshoot networking and connectivity issues across LAN, WAN, Wi-Fi, VPN, firewall and cloud environments.
• Produce clear technical documentation, implementation plans, testing records and customer handover documentation.
• Collaborate with Service Desk, Change and Project teams to ensure a seamless transition into ongoing support.
• Conduct technical discovery sessions, site surveys and provide technical input for customer solutions and proposals.
• Identify opportunities for automation, efficiency improvements and enhanced customer outcomes.
• Travel regularly to customer sites across the southern region, representing Prism Solutions professionally at all times.

Essential Skills

• Hands-on experience administering and deploying Microsoft 365 solutions.
• Strong knowledge of:
  • Microsoft 365
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • One Drive
  • Microsoft Entra
  • Microsoft Intune
• Experience delivering Azure infrastructure, hybrid cloud environments or AVD/RDS solutions.
• Strong understanding of…