Electoral Consultant

# Electoral Consultant Civica UK Ltd, London Apply on Civica UK Ltd's site  Check my CV against this job Posted:
1 weeks ago

Contract:

permanent

Listed on:
Direct from the employer## Can this job be sponsored?

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* We could not tell the occupation from the title. Whether a job can be sponsored depends on its occupation code.  Look up the occupation code (CASCOT)
* Civica UK Ltd holds an A-rated Skilled Worker licence.  Register of licensed sponsors, GOV.UKRead from the advert, the Home Office register and the Immigration Rules. Whether you can be sponsored also depends on your own circumstances, such as your age and visa history. This is information, not advice.## About the jobWe’re Civica and we make software that helps deliver critical services for citizens all around the world.

From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Electoral Consultant at Civica We’re looking for an Electoral Consultant to join Civica’s Democracy team, supporting local authorities who use our electoral software, Xpress. You’ll be the first point of contact for customers, helping them resolve queries, troubleshoot issues and get the most from our products.

This is a great opportunity for someone who enjoys problem solving, working with customers and being part of a team that supports vital democratic services. No two days are quite the same, particularly during busy election periods, and you’ll play an important role in ensuring our customers receive prompt, reliable support when they need it most.

What you will do to be successful in this role:

Responsibilities
- Be the first point of contact for customers via phone and email, providing friendly and efficient support.

- Log, track and resolve customer queries through our support system, ensuring everything is recorded accurately.

- Investigate issues using internal resources and product knowledge to provide clear, practical solutions.

- Keep customers updated on progress and outcomes, ensuring a positive support experience.

- Work closely with product, technical and operational teams to resolve more complex queries.

- Identify recurring issues or trends and share insights to help improve our products and support processes.

- Take part in team knowledge sharing and training to build expertise in our electoral solutions.

- Provide additional support during busy election periods, including occasional evenings or weekends.

Requirements
- Experience in a customer service or support role, ideally handling queries by phone and email.

- Strong communication skills, with the ability to explain information clearly and professionally.

- A problem-solving mindset, able to investigate issues and find practical solutions.

- High attention to detail and organisation, with the ability to manage multiple cases at once.

- Good IT skills, including experience with Microsoft Office and learning new systems quickly.

We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with UsAs a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use…