Desktop Engineer, Remote

Daily tasks include, but are not limited to:

• Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities
• Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline
• Support application packaging, deployments, documentation and release control in an Enterprise environment
• Utilize Power Shell scripting to maximize productivity of platform management
• Maintain platform security and compliance in alignment with agency's cyber security program to protect data
• Define, create and test Group Policies and updates for endpoint OS
• Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components
• Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
• Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes
• Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination
• Monitor, measure and test current/new infrastructure products and services
• Perform operational, project and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectation

• 84 months experience in the field of Desktop Engineering
• 84 months experience with technical approaches in design, build testing and debugging problems
• 84+ months:
  Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.
• 84 months experience with Active Directory group policy standard
• 84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.)
• 84 months experience with organizational skills (effectively manages assigned tickets & queues; properly categorize, document ticket resolution in
• a timely manner) & ability to handle multiple tasks and shifting priorities (effectively prioritize impact vs. urgency. Ex. Technician is working on a nonurgent task like inventory update then a ticket comes regarding a field users' computer not turning on at all.)
• 84 months experience in Windows 11 including 64 bit operating systems
• 84 months of scripting language experience - Power Shell & VB Script preferred
• 84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening
• 84 months experience with Window image deployment and package creation/management
• 84 months experience with advanced troubleshooting and support for VPN, VDI, 2 Factor Authentication and network printing
• 84 months experience with cyber security best practices and compliance. (ex: not connecting a suspected infected computer to internal agency network during troubleshooting, confirming users have taking AUP training before technicians install software to access department email from their person phone. If a user reports a suspicious email, making sure users properly report suspicious emails received and properly handle the suspected email).
• 84 months experience with Intel workstations hardware and operating systems
• 84 months experience analyzing and problem-solving hardware/software issues
• 84 months of engineer experience; research, analysis, planning and implementation
• Certifications relevant to MS Windows

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.