IT Support Specialist - Remote
San Diego, San Diego County, California, 92101, USA
Listed on 2026-10-28
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Permanent Full Time
Location:
Remote (USA)
At GT Global Services, we help businesses across the US and Canada with IT, IoT, and purpose-built networks. This role sits on the operations side of that work: remote support for device installations and sensor calibrations, troubleshooting as issues arise, and analyzing the data collected, alongside cross-functional operations teams.
You’ll provide remote support for device installations and sensor calibrations, troubleshoot issues as they arise, and analyze the data collected — all while working alongside dynamic, cross-functional operations teams.
Responsibilities:- Provide remote assistance during device installations and maintenance
- Serve as first responder for installation, power, network, and setup issues
- Respond to and resolve support tickets within established SLAs
- Perform sensor calibration using proprietary tools to ensure data accuracy
- Analyze collected data and collaborate with internal and external teams to resolve issues
- Support and troubleshoot Microsoft applications and Dynamics 365 (D365) for end users
- Provide basic OS support (Windows/macOS) and remote desktop troubleshooting
- Maintain detailed documentation of installation and calibration activities, contributing to a comprehensive knowledge base
- At least 2 years of experience in networking and infrastructure
- Networking certification required (e.g., CCNA or equivalent basic networking certification)
- 1+ years of experience in a technical support or help desk role
- Experience with ticketing systems (e.g., Service Now, Zendesk, Jira Service Management)
- Strong customer service orientation and ability to explain technical issues clearly to non-technical users
- Strong problem-solving instincts, initiative, and eagerness to work with unfamiliar systems
- Well-versed in Microsoft applications and Dynamics 365 (D365) app support
- Excellent communication skills and the ability to thrive in a collaborative, team-driven environment
- Adaptability and flexibility to respond quickly to changing priorities
- Hands-on experience with IoT development and prototyping
The masculine and feminine used in this job offer refer equally to employees of both sexes and in no way represent a particular distinction based on gender. GT is an equal opportunity employer.
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